1，Can I use the eSIM service?/我能用eSIM嗎？
Only eSIM-friendly handsets/devices support you to use our eSIM service:
1. iPhone XS, iPhone XS Max, or iPhone XR with an update to iOS 12.1
2. the latest generation of iPad Pro, iPad Air, iPad mini and Surface Go with eSIM supported.
*）eSIM on iPhone/iPad is not offered in China mainland.
Also please note our eSIM also is not available on locked handsets/devices. When you buy a handset/device with a contract from a mobile operator, it is common practice for it to lock the connectivity from any other supplier. You can check with your mobile operator to see if there is anything you can do to unlock the eSIM in your device.
只有eSIM友好型手機/設備支持使用我們的eSIM服務：
1.iPhone XS、iPhone XS Max或更新到iOS 12.1的iPhone XR
2.支持eSIM的最新一代iPad Pro、iPad Air、iPad mini和Surface Go。
*)中國大陸不提供iPhone/iPad上的eSIM。
此外，請注意，我們的eSIM也不適用於鎖定的手機/設備。當你從移動運營商那裏購買帶有合同的手機/設備時，它通常會鎖定任何其他供應商的連接。你可以向你的移動運營商咨詢，看看是否有什麽辦法可以解鎖你設備中的eSIM。
2，How to purchase Our eSIM service and add it to your iPhone/iPad?/如何購買我們的eSIM服務幷將其添加到您的iPhone/iPad？
By taking easy steps as below, our eSIM makes your iPhone/iPad the truly global device:
1. Purchase the eSIM data package on this website and get the QR code by email (before your using).
2. Go to your iPhone/iPad [Settings] > [Cellular].
3. Tap on [Add Cellular Plan].
4. Use your iPhone/iPad to scan the QR code that we provided.
5. Choose [Continue] and get the mobile data plan.
More questions about Dual SIM (with an eSIM), please check these images/videos, or the official document on Apple's website: https://support.apple.com/en-us/HT209044
通過采取以下簡單步驟，我們的eSIM使您的iPhone/iPad成為眞正的全球設備：
1.在本網站購買eSIM數據包，幷通過電子郵件獲取二維碼（使用前）。
2.轉到您的iPhone/iPad[設置]>[手機]。
3.點擊[添加蜂窩計劃]。
4.使用您的iPhone/iPad掃描我們提供的二維碼。
5.選擇[繼續]幷獲取移動數據計劃。
有關雙SIM卡（帶eSIM）的更多問題，請查看這些圖片/視頻，或苹果網站上的官方文檔：https://support.apple.com/en-us/ht209044
3，How long should I wait for eSIM to ship after payment?/我付款後多久可以收到eSIM？
Because our system needs to check your order, and it takes a certain amount of time to prepare the QR code.
If you purchase the plan on the day of the destination or the next day, the plan will be sent to your email address within 2 hours after the order is placed.
If you purchase 2 days or more in advance, we will send it to you in advance one day in advance.
因為我們的系統需要檢查您的訂單，幷且準備二維碼需要一定的時間。
如果您在目的地當天或第二天購買計劃，計劃將在下單後2小時內發送到您的電子郵件地址。
如果您提前2天或更長時間購買，我們將提前一天將其發送給您。
4，Can I have multiple phones scan a same OR code?/我可以使用多部手機掃描同一个OR碼嗎？
Sorry you cannot. When you use your phone to scan the QR code for the first time, the binding has been established, and other phones cannot no longer scan and use the QR code. In addition, One QR code cannot be scanned multiple times, and the scan will not work if the number of scans exceeds the limits.
很抱歉你不能。當您第一次使用手機掃描二維碼時，綁定已經建立，其他手機無法再掃描和使用二維碼。此外，一个二維碼不能多次掃描，如果掃描次數超過限制，掃描將不起作用。
5，How fast is the network speed?/網絡速度有多快？
4G/LTE service is available in most countries. You can check the network support on the details page of each data package.
4G/LTE服務在大多數國家都可用。您可以在每个數據包的詳細信息頁面上查看網絡支持。
6，Should I switch on Data Roaming when using eSIM?/使用eSIM時應該打開數據漫遊吗？
Yes. Please make sure that Data Roaming is on. Please go to "setting"-"Cellular" and turn on "Data Roaming" . Please also remember to turn it off after use.
對，請确保數據漫遊已打開。請轉到“設置”-“蜂窩”幷打開“數據漫遊”，還請記得在使用後將其關閉。
7，Are voice call and SMS services included?/是否包括語音通話和短信服務？
Sorry,We only offer eSIM-based Mobile Data Services.
抱歉，我們只提供基於eSIM的移動數據服務。
8，lf I lost my eSIM OR code, what can I do?/如果我丢失了eSIM兌換碼，該怎麽辦？
Please register to become our user, you can resend the QR code to your mailbox by order.
請注册成為我們的用戶，我們可以通過訂單將二維碼重新發送到您的郵箱。
9，May I know how to check the balance of remaining data?/我怎麽查詢賸餘流量？
You will not be able to check your data usage now. The feature will be added later. Currently you might go to [settings - cellular] on your iPhone/iPad to find out how much cellular data that you're using.
您現在無法檢查您的數據使用情況。稍後我們將添加該功能。目前，您可以在iPhone/iPad上訪問[設置-手機]，了解你使用了多少手機數據流量。
10，ls the purchased plan available for refund?/我購買的計劃可以退款嗎？
A refund can be requested in the order before the purchased order's QR code has not been sent to your mailbox.
在購買的訂單的二維碼尙未發送到您的郵箱之前，您可以在訂單中要求退款。
11，I deleted my eSIM plan. Can I reinstall my eSIM card?/我刪除了我的eSIM計劃，我可以重新安裝eSIM卡嗎？
Unfortunately no, it is not possible. Each QR code can be scanned only once.
遺憾的是，不行。每個二維碼只能掃描一次。
12，How do I install the eSIM on my phone?/如何在手機上安裝eSIM？
For iPhones see: https://support.apple.com/en-us/HT209044
iPhone手機，請參閱：https://support.apple.com/en-us/HT209044
For Samsung see: https://www.samsung.com/my/support/mobile-devices/using-your-galaxy-smartphones-with-esim/
三星手機，請參閱：https://www.samsung.com/my/support/mobile-devices/using-your-galaxy-smartphones-with-esim/
For Google see: https://support.google.com/pixelphone/answer/9449293?hl=en
谷歌手機，請參閱：https://support.google.com/pixelphone/answer/9449293?hl=en